FAQ
Orders
How do I place an order?
Choose your size, add the piece to your bag and proceed to checkout. You receive an order confirmation by email.
Where do you deliver?
Across India. Shipping is complimentary and all taxes are included in the price.
How long does delivery take?
Orders are delivered in 5 to 7 business days from order confirmation, and some metro pin codes may be quicker. These times are estimates, not guarantees. Certain pin codes, festive periods and unforeseen events can take longer, and we will tell you promptly if your order is delayed.
How do I track my order?
Once your order ships, we send a tracking ID and the courier's link by email or WhatsApp, where you can see the exact or estimated delivery date. If you have an account, you can also see your order under Account.
Can I change or cancel my order?
Write to info@kushni.in as soon as possible. Orders that have already shipped cannot be changed or cancelled and must be returned under our Returns policy.
What if I am not available at delivery?
The courier attempts delivery up to three times. If it cannot be delivered, write to us and we will arrange re-delivery or help you decide.
A size is sold out. Can I be told when it returns?
Yes. Choose Join the waitlist on the product page and leave your email. We write once, when it is back.
How do I save a piece for later?
Sign in, then choose Save for later on the product page. Your saved pieces are under Saved.
Payment
Which payment methods do you accept?
Major debit and credit cards (Visa, Mastercard, American Express), net banking, UPI and wallets.
Do you offer cash on delivery?
No. We do not offer cash on delivery or open delivery.
Are taxes included?
Yes. Prices are the maximum retail price, inclusive of GST.
Returns and refunds
What is your return window?
7 days from delivery, for unworn, unwashed items with tags attached and in original packaging.
How do I return an item?
Sign in to your account, open the order and choose Return items. We reply within 24 working hours and arrange the pickup. A processing fee of INR 200 is deducted from your return and is non-refundable.
Can I exchange for another size or colour?
Yes, free, subject to availability. Write to info@kushni.in with your order number and what you would like. The original item must be unused and returned in its original condition.
When will I receive my refund?
Once your return reaches us and passes inspection, you choose a refund to your original payment method within 7 business days, or store credit that never expires.
Can I return a sale item?
Items sold in a sample or clearance sale are final sale.
My piece arrived damaged or incorrect.
Write to info@kushni.in within 48 hours of delivery with a photo and we will make it right.
Size and care
How do I choose my size?
See the Size Guide for measurements, and Size and Fit on each product page for how the piece is cut. If you are between sizes, write to us and we will help you choose.
How do I care for my piece?
Care instructions are on each product page under Material and Care.
Contact
How can I reach you?
Write to info@kushni.in. Customer Care is open Monday to Friday, 10am to 6pm IST, except public holidays and certain festive holidays. We reply to every message in under 24 working hours.